FAQs / Help
We are open daily from 11am to 5pm on weekdays (last entry at 4:30pm) and from 10am to 6pm on weekends (last entry at 5:30pm).
Yes we are open 364 days a year. Check out our Opening Times on our main website for more information.
Yes, all visitors will use a lift to make the 34 second journey to the viewing platforms. How you descend is your choice; by the lift, down the 455 stairs or via The Slide.
We do not have a visitor car park, however we do have a limited number of Blue Badge parking spaces and there are a number of public car parks near by. We also pride ourselves on being very well connected to local transport. Visit the Getting Here page on our main website for more information.
We welcome organised groups (15+ visitors) to the ArcelorMittal Orbit. If you are a group travel organiser, please contact us for offers and packages. Call our group booking line on 0333 800 8099, Option 3 for more information.
For information on offers and packages for Schools please visit our main website here.
The ArcelorMittal Orbit is an attraction open to all. As such, we are totally dedicated to providing equal access for all visitors. We do have additional safety requirements for any visitor wishing to Ride The Slide and we ask that our visitors ensure they can meet these before booking any tickets for The Slide.
Visitors with a disability are entitled to a free Companion ticket for General Entry which can either be pre-booked over the phone by calling the Ticketing and Information Line (0333 800 8099) or issued on the day of your visit.
To find out more about our amenities, facilities and services back on our main website please click here.
To use The Slide you must have a combination ticket for General Entry to the ArcelorMittal Orbit and The Slide. We do not sell standalone tickets for The Slide.
We recommend booking for The Slide in advance as tickets sell out very quickly and we cannot guarantee entry on the day.
No, but there is the option for London Pass holders to upgrade their ticket to include The Slide on the day, subject to availability.
You can only Ride The Slide once per ticket. For more slides, you can buy an additional ticket in advance via the Ticketing and Information Line (0333 800 8099) or in person at the attraction, subject to availability.
You must be at least eight years old and over 1.3m in height to ride The Slide. There is no maximum height limit.
The Health and Safety Executive confirm that having a height limit for reasons of Health and Safety does not constitute discrimination. We hope that you understand and accept that this decision has been made in the interest of your own safety.
There are a number of requirements that must be met by anyone wishing to Ride The Slide. For more information please check our full Terms and Conditions here.
Yes, as all visitors must Ride The Slide individually. Please note that children aged 8 to 13 must enter the attraction accompanied by an Adult with a valid ticket. The Adult is not required to Ride The Slide. You can purchase a standard ticket for Skyline Views for one visitor and combination tickets for The Slide for those visitors wishing to Ride The Slide.
Yes, there are a limited number of lockers available at the base of the sculpture. You will need a token to operate our lockers. Each token costs £1 and it is refundable at the end of your visit.
As The Slide is fully enclosed we recommend that this experience isn’t ideal for those with claustrophobia. We suggest that you come to look at The Slide and speak with our team before making a decision to buy a ticket.
We ask visitors not to wear loose clothing, large jewellery or inappropriate footwear on The Slide, but if your costume is within these parameters you should be fine. If you are in any doubt we suggest that you call our Ticketing and Information Line on 0333 800 8099 prior to booking your tickets in order to talk through the details of your planned costume.
We recommend that anyone with a pre-existing medical condition seeks medical advice before booking a ticket to Ride The Slide.
Yes. We provide safety equipment but this will not prevent you from wearing your glasses.
Yes, you can. To book the attraction for a private event please call our events team on 0208 221 9114, or e-mail us at email@example.com.
Shoulders, midriff and upper legs should be covered. No loose clothing, e.g. flowing skirts or jackets. Closed toe footwear such as trainers and boots that are tight and won’t fall off. Flip flops, open toe sandals or high heeled shoes are not allowed. Loose jewellery is not allowed. The waiting area is quite exposed so a waterproof jacket and or warm layer is recommended. Fancy dress is permitted but must fit the above criteria.
Normal glasses are fine to wear as long as they are tight fitting. Sunglasses (unless they are prescription) are not permitted.
Unfortunately not – we need to ensure everything is secure throughout The Slide and the Descender and we know that our GoPros and harnesses have the correct and safe connections.