Online Security

Your security is important to us. These pages are hosted on secure servers which encrypt all sensitive data.

Further Information

We accept the following credit and debit cards:

Our payments are processed using Card (Worldpay)

Privacy Policy

Terms & Conditions

FAQs / Help

Is there a lift to the top?

Yes, all visitors will make the 34 second lift journey to the top of the attraction. How you descend is your choice; by lift, down the 455 stairs or in The Slide.

Is there parking on site?

We do not have a visitor car park, however we do have a limited number of Blue Badge parking spaces and there are a number of public car parks near by. We also pride ourselves on being very well connected to local transport. Visit our Getting Here page for more information. 

Are you open all year-round?

Yes we open all year. Check our Opening Times page for more information.

Can you accommodate guests with accessibility needs?

The ArcelorMittal Orbit is an attraction open to all. As such, we are totally dedicated to providing equal access for all visitors. Find out more about our amenities, facilities and services here.

Should I pre-book my tickets for The Slide?

We recommend booking for The Slide in advance as tickets sell out very quickly and we cannot guarantee entry on the day.

Can I buy a ticket just for The Slide?

To use The Slide you must have a combination ticket for General Entry to the ArcelorMittal Orbit and The Slide. We do not sell standalone tickets for The Slide.

Does the London Pass cover The Slide?

No, but there is the option for London Pass holders to upgrade on the day subject to availability.

What is the age and height limit for The Slide?

You must be at least eight years old and over 1.3m in height to ride The Slide. There is no maximum height limit.

We have been advised by the Health and Safety Executive that having a height limit for reasons of Health and Safety does not constitute discrimination. We hope that you understand and accept the decisions our staff make are made in interest of your own safety.

Are there lockers to keep my belongings in?

Yes, there are a limited number of lockers available at the base of the sculpture.  You will need a £1 coin to operate the locker and it is refundable.

How many times can I ride The Slide with my ticket?

You will only get one slide per ticket. For more slides, you can buy an additional ticket via the Ticketing and Information Line (0333 800 8099) or in person at the attraction, subject to availability.

I'm claustrophobic, can I go on The Slide?

As The Slide is fully enclosed we recommend that this experience isn’t ideal for those with claustrophobia. We suggest you come to look at The Slide before making a decision to buy a ticket.

Can I wear fancy dress on The Slide?

We ask visitors not to wear loose clothing, large jewellery or inappropriate footwear on The Slide but if your costume is within these parametres you should be fine. We suggest you call our Ticketing and Information Line (0333 800 8099) prior to booking to talk through the details of your costume if you are in any doubt.

I have a pre-existing condition, can I ride The Slide?

We recommend that anyone with a pre-existing medical condition seeks medical advice before booking a ticket to ride The Slide.

Can I wear my glasses on The Slide?

Yes.

Can I privately hire The Slide

Yes, you can. To book The Slide for a private event please call our events team on 0208 221 9114, or email events@arcelormittalorbit.com

Trouble with your purchase? Contact ArcelorMittal Orbit

tickets@arcelormittalorbit.com 0333 800 8099

Interested in DigiTickets? Proactive Ticketing Solutions

We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.